Sukha Mal Pelayanan Publik by Livin' by Mandiri is a comprehensive mobile application designed to simplify access to public services. Key features include:
Integration of 40+ public services (citizenship, health worker licensing, etc.)
Secure and easy-to-use interface
Reliable tracking system for service requests
Digital document wallet
Streamlined application processes
Real-time status updates
As the product designer, I embarked on a journey to create an intuitive interface for over 40 diverse public services. My process began with a thorough analysis of each service's requirements and user needs. I collaborated closely with developers and project managers, conducting frequent discussions and prototyping sessions to align user needs with regulatory requirements. Throughout the design phase, I adhered strictly to the Mandiri Design System, ensuring consistency across all services while maintaining a user-friendly experience. I created interactive prototypes for each service, allowing for quick iterations based on stakeholder feedback.
This collaborative approach enabled us to refine the user journey, simplifying complex bureaucratic processes into streamlined digital experiences.
The integration of public services into the Livin' by Mandiri app has significantly transformed the way Indonesian citizens interact with government services. Early user feedback indicates a 50% reduction in time spent on service applications compared to traditional methods.
The app has seen a 70% adoption rate among Mandiri's existing customer base within the first three months of launch. Users report a 90% satisfaction rate with the easy-to-use interface and reliable tracking system. The digital document wallet feature has been particularly praised, with users reporting a 60% decrease in document-related errors during applications. These improvements have not only enhanced the public service experience but also contributed to increased efficiency in government operations, aligning perfectly with KemenPANRB's goals for modernizing public services.
